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My Account is a feature that allows designated administrators to manage their subscription via the new Macquarie Dictionary website. It is available to all individual subscribers and to the primary contact under all institutional subscriptions. Read below for information about using My Account.


Who has access to My Account?

Who has access to My Account?

Individuals are the administrator of their own account. They will be able to access My Account with the once they have logged into the website. Institutional subscribers will only have access to My Account if they are using the administrator login details. This My Account login should only be used by the primary contact(s) of the account. All other members will have shared access to the Macquarie site but not to My Account.

 

How do I login to My Account?

Individual subscribers: My Account will be readily visible in the top right-hand corner of every page on the website.

my account

Institutional administrators: You can access My Account in two ways. Either sign in with your My Account details at the ‘Sign in’ pop-up box or click on the ‘Sign in Admin’ link if you are already logged in via IP authentication. Then click on the ‘My Account’ link in the top-right corner to reach My Account.

sign in admin

Account

The ‘Account’ tab has all of your contact and billing details, as well as the administrator login details (individual subscribers are their own administrators). For institutional subscribers, this is where any additional contact persons listed on your account will appear. All fields are editable on this page.


How do I update my login details?

Individual subscribers: To change your login details, click in to your My Account. Once in My Account, you can see at the bottom of the ‘Account’ page the ‘edit details’ and ‘edit password’ buttons. To edit your password click ‘edit password’; to change your username, click ‘edit details’. Enter your new details and press ‘submit’. A confirmation pop-up box should appear confirming the change has been made.

Institutional administrators: Admin users can change both the shared login details and the My Account administrator login details through My Account.

To change the shared login details, please visit the ‘Access’ page by clicking on the ‘Access’ tab. At the bottom of this page, you will see an ‘edit detail’ button and an ‘edit password’ button. To edit your password, click ‘edit password’; to change your username, click the ‘edit details’ button. Enter your new details and press ‘submit’. A confirmation pop-up box should appear confirming the change has been made.

To change your My Account administrator login details please visit the ‘Account’ tab in My Account. Here you will see the same ‘edit details’ and ‘edit password’ buttons. Enter your details or password and press ‘submit’. A confirmation pop-up box should appear confirming the change.  

How do I change my billing address or contact details?

To change your billing address or contact details, visit the ‘Account’ page where you will see an ‘edit details’ button. Click on this button and enter your new/changed details then press ‘submit’. A confirmation pop-up box should appear confirming these changes.

Please note that it is important that your details remain up-to-date so we at the Macquarie Dictionary may contact you with regards to your subscription.   

How do I add or amend another contact person? (institution only)

At the bottom of the ‘Account’ page you will find ‘Account Contacts’. To add a contact, click on the ‘add contact’ button. Enter in the contact’s details and press ‘submit’. A confirmation box should appear confirming the contact’s details have been added.

Editing/Deleting a contact

You can also edit a contact’s details by clicking on the ‘edit contact’ button. Change/edit the details and then press ‘submit’ to change the details. To delete a contact from your ‘Account Contacts’, click the ‘edit contact’ button and then tick the ‘delete’ box. Press ‘submit’ and a pop-up box should appear confirming that the contact has been deleted.

Subscription

This section has details for your current subscription period at the top of the page as well as the payment status for that period. Your subscription history is also located here and at the time of your renewal you will have the ability to renew your account online.

For instutional accounts only you can also request an invoice from this page.


How do I renew my Macquarie subscription online?

When your subscription is due for renewal a ‘renew’ button will appear at the top of the ‘Subscription’ page. Click on this button and follow the prompts to renew your subscription, making sure to update your account details if necessary.

You can renew your subscription within 30 days prior to your renewal date.

Institutional accounts will be able to download invoices generated from 2014 onwards from this page.

How do I request an invoice?

Invoices can be requested by the ‘request invoice’ button at the ‘Subscription’ page or at the ‘Request invoice’ page. Simply follow the steps to request an invoice. When your invoice has been approved you will receive it via email.

When your account is due for renewal you will have the option to request an invoice. Go to the ‘Request invoice’ tab and follow the prompts.

This page also shows your invoice request history and allows you to pay your invoice after it has been approved. Simply click the ‘Pay invoice’ button.

If you need to update your invoice request, please contact us.

How do I pay an invoice online?

To pay your invoice online, visit the ‘Subscription’ tab or the ‘Request invoice’ tab and click on the ‘Pay invoice’ button. Follow the prompts.

Please note, only invoices requested through My Account can be paid for online. Invoices drawn manually by Macquarie Support cannot yet be paid for online.

If I let my subscription expire, can I still renew my account online?

You can renew your subscription at any point after your subscription has lapsed.

Individual users: You will simply need to sign into your account again, where you will automatically be taken to a renewal page with your account details pre-filled. The same process is in place for institutions when you attempt to sign in with your My Account administrator login. 

Institutions: If you require an invoice prior to renewing your subscription, please sign into My Account and request an invoice via the ‘Request invoice’ page. 

I am the administrator for a school/library account, why can't I see the ‘renew’ button?

If you are a subscriber who is part of a consortium or group you are not currently able to renew online due to special pricing that may be in place. Your subscription will be automatically renewed by Macquarie Dictionary and an invoice will be emailed to the primary contact during the renewal month. If you wish to cancel your subscription, please email us 30 days prior to your renewal date. All cancellation requests must be in writing.

If your user numbers (students, library members, employees) have changed since your last renewal, please contact us.

Access*

*Institutional subscribers only                                                                                     

Here is where you will find a record of your current access methods, including your shared username and a record of your IP addresses. Public libraries who have barcode access can also view these details here. You can update the shared username or password, and add, remove or edit IP addresses as needed.  


What is IP access? What does it do?

An IP address is a unique numerical identifier for a computer connected to the internet. Setting up IP details in My Account allows users to have instant access to the Macquarie Dictionary site via IP authentication.

You will know when your IP access has been authenticated by a ‘Welcome’ message in the top right corner of the web page next to the ‘Sign out’ link.  For example:

IP welcome

What are my IP details? How do I find them?

You can find out what IP access/number your computer is using by visiting https://www.macquariedictionary.com.au/eval/ or by contacting your IT department if you have a wider range or multiple sites.

How do I add/edit my IP access?

Under ‘Account IP details’, click on the ‘add IP’ button and enter the IP address. Then click ‘submit’ and a confirmation box should appear confirming the new IP address.

To edit, deactivate or remove an IP address, click on ‘edit IP details’. Once you have finished press ‘submit’ and a confirmation box should appear confirming that changes were made.  

What if my institution uses a proxy server?

Proxy servers act as a buffer between the user and the internet and perform a range of functions such as storing frequently used data in a cache to speed access, imposing restrictions on access to some users, or hiding IP addresses to ensure anonymity. You will need to let the Macquarie Dictionary team know if your institution uses a proxy server, what IP address it is and how many computers the proxy covers.  

EZproxy: Macquarie Dictionary is a secure website and uses https protocol. Secure Socket Layer (SSL) is the technology used to provide secure network access for protocols such as https. Unfortunately, SSL features in EZproxy may be disabled by default. As a result, some EZproxy servers will need to be reconfigured for SSL.  

What if I can’t give you my IP address because another entity uses it and we are all under one server?

Unfortunately, we cannot accept an IP address if another customer is using it. If this is the case and you do not wish to manually log in, please contact the Macquarie Dictionary team who will assist you in creating a password-embedded URL.

Usage stats*

*Institutional subscribers only

Usage statistics are available from January 2014 and include a summary of sessions, page views and searches. The ‘Subscription’ search log shows a list of previously searched words, and the ‘Subscription’ page views show a list of the previously visited pages.  


How can I get usage stats for our institutional subscription?

At the ‘Usage stats’ page you can filter your search dates. Select the ‘Start date’ and ‘Finish date’ you wish to view your institutional usage for and then click on ‘Apply filter’.

Stats are available in the following formats:

  1. Account Summary – shows the number of user sessions, page views and word searches of the subscription. This will appear on the top of the stats page.
  2. Subscription Search Log – shows the words that have been searched. Please note, these can only be seen in fortnightly periods and will appear after clicking on the green dropdown link. 
  3. Subscription Page Views – shows the date, username and number of page views. Please note, these can only be seen in fortnightly periods and will appear after clicking on the green dropdown link. 

Can I export my usage stats?

You can export your usage stats to a CSV file. Filter the start and finish dates that you wish to view usage stats for and click on the ‘Apply filter’ button. At the main summary, click the green 'CVS Totals Summary' link to download an Excel spreadsheet.

For fortnightly breakdowns, scroll down to the bottom of the usage stats where you will see the green ‘Export to CSV’ link. Click on ‘Export to CSV’ and your computer will export your selected usage stats into an Excel spreadsheet.